Fees and Health Funds

Consultation Fees

Most are covered by Medicare, however there is sometimes an additional charge for contact lens fitting for example when you want contact lenses for cosmetic purposes only.

All Consultations not covered by Medicare will be explained to you at the time of consultation before work is commenced.

All our fees are in accordance with recommended fees by Medicare - or less

  • Concessions are available for Seniors & Pensioners
  • Concessions are also available for children's spectacles
  • Spectacles are provided at no cost for patients covered by Veterans Affairs

Health Funds Claims for internet orders

When your order is mailed to you we will include a Tax Invoice/Receipt which you can use to claim back from your health fund.  If you do not have optical cover you can browse our recommended health funds


Health Fund Rebates (in store customers only)

We are a member of HICAPS and you will be able to claim from your Private health fund at the time of purchase, provided your health fund is a member of HICAPS.

  • How do I claim?
    You can claim from your health fund in store via HICAPS or use your tax invoice receipt to make your claim with your health fund.
  • Do I need to pay for the full fee before I can claim?
    There's no need to pay the full consultation fee up-front then wait for the reimbursement of your benefit. Once your claim is authorised by the health fund, you simply pay the gap amount - the difference between the full fee for the treatment and the amount claimed from your health fund.
  • My health fund card does not have a magnetic strip?
    It is possible that your health fund is not linked with HICAPS or you have an old Medibank Private card. Please refer to your Health Fund.
  • Are my treatment details confidential?
    Yes, your treatment details are sent directly to your health fund through the HICAPS system and can only be viewed by your provider and your health fund, utilising secure encryption protocol which fully protects your privacy

Veteran's Affairs (in store customers only)

Spectacles and contact lenses are provided at no cost for patients covered by Veterans Affairs. Our staff will be pleased to advise you on your entitlement.

Spectacles for the Disadvantaged (in store customers only)

Often there are people with a need for spectacles but who are not able to afford the cost, or part of it. The State Government provides a limited program for these people. Please talk to our staff and they will be pleased to explain the eligibility requirements and how to make an application.